![]() Department of Transportation opened a probe into exactly why the chaos escalated so quickly. What’s happening with Southwest Airlines?ĭuring the 2022 holiday season, Southwest Airlines experienced massive delays and flight cancellations caused by outdated technology to the tune that the U.S. According to an exclusive report from The Street, a Southwest Airlines pilot strike may be on the horizon. Unfortunately, this exact scenario could play out for thousands of Southwest Airlines passengers soon. Nobody wants to hear that their flight is delayed, but the worst news of all for air travelers is a sudden flight cancellation. Will Sony’s portable PlayStation Portal be your new travel buddy?ĭenver travel guide: Where to stay, what to eat, and more This new airline only has business class seating, and it might be the smartest thing we’ve ever seen an airline do Travel tips for a better flight: The secret airline perks you didn’t know about United Airlines’ new boarding process saves time, but may annoy you But if you recognize an airline or airport that has frustrated you on one or more occasions, feel free to feel vindicated. United was top for customer service gripes with 24%, American was close behind with 21%, and Delta totaled 13% of customer service issues.Ĭustomers will find fault with anything that inconveniences them, so if you haven’t personally had beef with these airlines or airports, keep doing what you’re doing. Spirit - known for their cheap flights - was a bit of a surprise to see so high on the list. The fares are not friendly with these airlinesĪmerican took 24% of the fire about their fares, with United and Frontier seeing 17% of unpopular reviews. American had 16% of the bad reviews, and United saw 12% of the traffic directed at them. Southwest bears the brunt of general criticism with 35% of the negatives flying their way. The most complained about in specific categories Southwest had 23% of total complaints aimed at them, with American getting 19%, and United receiving 15%. The airlines that could bring out the Hulk in passengersĪccording to the USDOT Airline Consumer Reports, these were the airlines with the most consumer complaints: The reasons for the negativeįor the general complaint section, people brought up reasonable things to be mad at, like rude and unhelpful employees, larger-scale cancellations and other flight issues, and prices of flights. ![]() Weather happens, people get sick, mechanical breakdowns disrupt flights, and yet people will still complain about it. We need to keep in mind that some things cannot be avoided by the airline or at the airport. ![]() (Though, to be honest, considering that Twitter is tailor-made for complaining, even those numbers seem pretty good.) Song_about_summer/Shutterstock / Shutterstock The overall grievances Spirit wasn’t too far behind with 26 out of 1,000 angry tweets, and American Airlines rounded things out with 18 out of 1,000 not-so-nice tweets. The airlines that could make people grouchyįrontier landed in the top spot for the most negative tweets, with 31 out of 1,000 aimed at the airline. Make travel easy: The best packing apps for every type of travelerīut remember, Hartsfield-Jackson is one of the busiest airports in the world (and BWI and LGA aren’t exactly slow-paced either), so that’s like making a stink about the most popular restaurant on Friday night having a long wait to be seated. Study: Flyers spend about $420 per year in airport terminals Despite air travel woes, people have been pretty happy with airports, study finds: Here’s why ![]()
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